Privacy
Nevi only keeps what it needs and only when you allow it. Here is which data we handle, why, for how long, who we share it with and how you can exercise your rights.
SyNET Web Solutions, based in Panama, is the data controller in this environment.
For any request about your data, write to AEJS2415@Gmail.com.
New chats require accepting this version of the notice before starting. Consent given under an earlier version is kept as evidence with its original version.
Each kind of data has a maximum period. When it ends, the content is deleted even if minimal references remain.
| Data | Period and handling |
|---|---|
| Chat history text | 30 days from the last activity |
| Technical events of the live answer | 24 hours |
| Audit log | 90 days, without content or contact values |
| Encrypted backups | 7 days; deletions are reapplied before restoring |
| Monthly aggregated usage | 90 to 120 days for complete months |
| Business references | Only the minimum for a pending contact, authorized documents or reconciliation |
We use infrastructure providers to run Nevi: Neon (database) and Render (servers) operate in Virginia, United States, and GitHub keeps encrypted backups.
Anthropic, the AI model provider, receives context only when the model is enabled for the company and with consent.
Third-party integrations are only enabled with the customer company’s authorization.
Each company's data is isolated from every other company's.
You can ask for access, rectification, cancellation, objection and portability of your data.
Write to the contact email. We acknowledge receipt on the same channel and verify it is you by a proportionate means.
We will never ask for passwords, one-time codes, keys or a mandatory copy of your ID.
We reply with the result, scope and exceptions, even when we hold no data about you, through a private, verified channel.
More information in the ANTAI frequently asked questions (Spanish).
Every query runs isolated per company and backups are encrypted. Deletions are logged before they run so they do not come back when a copy is restored.
Logical deletion does not promise immediate physical purge of the provider's managed storage.
If we change this notice, we will publish a new version and new chats will ask you to accept it. The current version appears above, next to the title.
This notice is informational and is not legal advice. Before operating with real customers, each company must sign its data processing agreement with SyNET.
